When MetCap Living set out to formally recognize its employees, a very special award was required to pay tribute to very special people. The company commissioned Artcast Inc. in Georgetown, Ontario to design and produce the award. Artcast is renowned for its work and its vast experience casting bronze sculptures using the 'lost wax process' (also called investment or precision casting). Over several months, the talented Artcast team designed the figurine, created the mould then cast, finished and polished the one-of-a-kind MetCap Living awards. These unique treasures are intended to recognize, each year, the Best MetCap Living Building, the company's Best Employee and Downright Neighbourly Awards for extraordinary customer service. The story behind the birth of the awards is fascinating and the results are even more compelling.